If your question is not answered here visit our Questions & Answers page or contact our office.
STANDARDS
Licensing: we are licensed to operate in the national, territorial, and provincial jurisdictions in which we operate. In order to receive this licensing, we must satisfy authorities that our guides are knowledgeable and certified, trained in wilderness first aid, and that the company is adequately insured.Guides: our guides have many years of experience in the outdoors and are expert and certified in the activity they lead. They are familiar with the natural and cultural history of the area in which you will be traveling, trained in wilderness first aid, and committed to your satisfaction and safety.
Group Size: in order to minimize our impact on the area we are visiting, for safety, and for creating a better environment for group interaction, we keep our group size to a maximum of 10 participants.
Guide/Guest Ratio: we abide by industry and park standards of 1:5. Mitigating circumstances may at times override this ratio.
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BOOKING & CANCELLATION
A non-refundable deposit of 30% of the trip fee is required to hold your reservation.The balance of the fee is due 60 days prior to commencement date of the trip. As a significant portion of our trip costs is already committed well in advance of each trip, there is no refund after 60 days. If payment is not received when due, Sea to Sky Expeditions reserves the right to treat the reservation as cancelled. Sea to Sky Expeditions will refund both deposit [less a small administrative fee] and full balance of payment, if we can replace your spot with another participant, less any non-refundable moneys from third party deposits. Cancellation notice must be received in writing.
Please note that all tours are subject to a 5% federal tax or GST
as it is known in Canada.
No one may depart on a trip unless all payments and necessary documents
(including medical and liability release forms) are received by Sea to Sky
Expeditions.
Due to the nature of operating in the wilderness and international destinations,
prices are subject to change [rare]. Where necessary to change a price,
we will try to provide as much notice as possible, and offer you the choice
of another trip, or to cancel, with full refund.
Our prices are quoted in Canadian dollars. If you choose to pay by credit
card, we have to process the payment in Canadian funds. Your credit card
company will automatically change it to your currency based on their exchange
rate.
If you paid your deposit in Canadian funds, please continue to make all
further payments in Canadian funds to avoid any confusion in the daily changing
exchange rate.
Sea to Sky Expeditions reserves the right to alter itineraries or cancel
any trip prior to departure for any reason whatsoever, including insufficient
booking levels or logistical problems that may impede trip operations. A
trip cancellation due to insufficient booking levels will generally occur
at least 30 days prior to departure. Sea to Sky Expeditions is not responsible
for expenses incurred by trip members in preparing for the trip (i.e. non
refundable airline tickets, visa fees, equipment, etc.).
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ACCOMMODATION
Accommodation is based on shared occupancy for both hotels and tents. We try to match participants by gender. On some trips, a single supplement may be charged .to top
LIABILITY
Due to the inherent risks involved in wilderness travel all participants are required to sign a standard liability release.to top
TRAVEL-MEDICAL-EVACUATION INSURANCE
As we must strictly enforce our cancellation policy, we very strongly recommend that you purchase the travel insurance option included with the information package sent to you. Generally, it reimburses you for non-refundable land and air costs should you have to cancel the trip due to personal or family illness.If you are not a resident of Canada, or our trip will enter the United States, you may want to consider extended medical coverage for the period of time you are visiting Canada/US. Before purchasing this insurance, check with your present insurance provider as you may already be covered. Evacuation costs, should they arise, are your responsibility. In some remote areas it can be quite significant. If this is a concern, please arrange to have this coverage in place with a provider of your choosing.
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